Bespoke photo collages by Sparkleberry to celebrate your engagement, wedding, wedding anniversary, christening, baptism, birthday, and cherished pet

Sparkleberry photo montages and bespoke crackers.
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Terms and Conditions

Customer Services Frequently Asked Questions Terms & Conditions Timescales & Delivery

Terms and Conditions

Terms and Conditions for Cracker Kits

Every effort is made to produce the cracker kits as specified, however Sparkleberry reserves the right to alter contents or design (to the same value) according to availability of materials.

Personalised Name Tags

If you choose to upgrade to have personalised name tags added to your crackers please supply the list of names at least two weeks before your delivery/collection date. Please check all spellings carefully as lists will be strictly adhered to and all spellings assumed to be correct.

Delivery

Please contact us for P&P prices. Alternatively, we offer collection by appointment only, free of charge, from Worcester Park. Or we can deliver to you within a 15 mile radius of Worcester Park, charged at £1.50 per mile.

Returns and Refunds

Bespoke Sparkleberry crackers kits are a personalised product so we cannot accept returns and only issue refunds if you received an incorrect order on our part and it is returned to us in the original packaging within 7 days of receipt of goods.

Cancellation Policy

Cancellations must be received at least four weeks prior to your specified delivery date, and received by email/written confirmation. Sparkleberry reserves the right to cancel any order with reason at any time and issue you with a full refund.

Payment

A non-refundable 50% deposit is required with your order confirmation and the balance is required four weeks before delivery/collection. Payment can be made Bank Transfer.

Privacy Policy

Sparkleberry will not share your details with any individual, organisation or company.

 

 

Terms and Conditions for collages

Please read the terms of use carefully, as when you order from Sparkleberry you will be agreeing to them.

Photos

You are not allowed to upload, post, or email to Sparkleberry items which contain or use any images or other material including text based annotations and comments, which contain any of the following:

  • material which is defamatory of any person; material which is pornographic, obscene, indecent or offensive;
  • material which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • material that is likely to incite hatred or violence against any person or group;
  • material that is likely to deceive any person;
  • blasphemous material;
  • material which concerns or relates to any criminal act;
  • material the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party;
  • material made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • material which promotes any illegal activity;
  • material which is threatening, abusive or invades another’s privacy, causes annoyance, inconvenience or needless anxiety;
  • material which is likely to harass, upset, embarrass, alarm or annoy any other person;
  • material used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • material that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse;
  • material that breaches any applicable laws or legislation.

You are advised to keep back ups of all material provided to us. In particular, it is up to you to keep backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or corruption of any images or any other material uploaded onto our websites.

Photos sent electronically must use our secure upload facility.

We will return memory sticks with your collage. We will delete all photos from our system within 14 working days after the collage has been sent to you.

We want you to be absolutely delighted with your Sparkleberry collage so before going to print we will email a low resolution version (proof) to you for your approval. Once we have received an email from you approving your Sparkleberry collage it will then be printed. The price quoted on our website includes one amendment, and we reserve the right to make an additional charge for anything more than this.

The artwork files remain the property of Sparkleberry.

Shipping and Handling

Once you have made an order and we have received your photos (either by you uploading them or sending them by cd or memory stick by post) and payment, we usually dispatch within three weeks. We will send you an email to confirm dispatch. This timescale is based on you replying to accept the proof of your collage the same day it is sent to you. We will either use a courier or Royal Mail to deliver your collage. Please ensure that you will be in to accept delivery, as both the framed and unframed collages will need to be signed for. If you are not in an extra charge may be charged for re-delivery.

The prices on the Sparkleberry website do not include P&P charges.

Delivery

Collection by appointment is free from Worcester Park.

Packing and delivery for unframed montages costs £10.

Packing and delivery for framed montages is by 24 hour courier and costs £20.

Sparkleberry cannot take responsibility for delays in delivery outside of our control, including industrial action. We cannot accept responsibility for return postage costs or items lost or damaged in transit due to circumstances beyond our control.

Returns

It is your responsibility to tell the courier if the packaging is damaged when you receive your collage and sign for it as such. If the frame is damaged in transit, then please contact us immediately on delivery with a photo showing the damage, and we will send you a replacement frame.

As a Sparkleberry collage is a personalised product no returns or refunds are available. Please check your proof carefully before you give your approval to print. Refunds are only issued if you have received an incorrect order and it is returned to us in the original packaging within 7 days of receipt of the goods.

Payment

Payment in full is required with your order confirmation. Payment can be made by Bank Transfer.

Privacy Policy

Sparkleberry will not share your details with any individual, organisation or company.